Your privacy is our priority. This document clearly explains how 22win collects, stores, uses, and protects your personal information in accordance with international security standards.
The 22win platform is protected by 256-bit SSL encryption and a multi-layered security system to ensure your data remains safe at all times.
22win takes personal data protection seriously. As an online betting platform serving members in Malaysia, we understand that your trust is our most valuable asset. This Privacy Policy is designed to provide full transparency regarding our data management practices.
We comply with internationally recognised data protection principles, including Malaysia's Personal Data Protection Act 2010 (PDPA). All information you provide to us is handled with the highest level of confidentiality and security.
This document clearly outlines: what information we collect, why we need it, how it is used, who it may be shared with, and what rights you hold as the owner of that data. We believe you deserve to know all of this before deciding to register or continue using our platform.
We collect your personal information in several ways. Below are the categories of information collected along with their purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, IC/passport number | Identity verification (KYC) & fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications & customer support |
| Financial Data | Bank account number, e-wallet, transaction records | Deposit & withdrawal processing |
| Usage Data | Wagering records, games played, login history | Platform enhancement & suspicious activity detection |
| Technical Data | IP address, device type, web browser, GPS location (if permitted) | Account security & performance analysis |
| Communication Data | Support chat records, emails, complaints | Service improvement & audit records |
In addition to information you provide directly, we also collect data automatically when you use our platform. This includes details about the device you use, language settings, time zone, and general usage patterns. This data helps us personalise your experience on the platform and identify any technical issues more quickly.
For the process of Identity Verification (KYC), you will be asked to upload a copy of your identification document, such as your MyKad or passport. These documents are processed through a fully encrypted system and can only be accessed by authorised personnel.
All information we collect is used solely for legitimate and transparent purposes. 22win never uses your data for purposes unrelated to platform operations without your prior consent.
The primary purposes for which your data is used are as follows:
The security of your personal information is an absolute priority at 22win. We continuously invest in the latest security infrastructure to ensure your data is protected at every stage — whether during data transfer or while stored on our servers.
The security measures we practise include:
While we take all reasonable precautions, no online system can be guaranteed 100% secure against all cyber threats. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.
22win never sells, rents, or trades your personal information to any third party for their own marketing purposes. Your data belongs to you, and we fully respect this principle.
However, there are limited situations where we may need to share your information with certain parties:
All third parties we work with are required to comply with data security standards no less stringent than those we uphold ourselves. We conduct background checks and compliance audits on all our service partners on a regular basis.
The 22win platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You may manage or disable non-essential cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of our platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the data protection principles we adhere to, you have the following rights regarding your personal data:
22win retains your personal information only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Retention periods vary by data type:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. To request early data deletion (subject to legal limitations), please contact our support team.
The 22win platform is restricted to individuals aged 18 and above only. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.
If we discover that we have inadvertently collected personal information from a minor, we will take immediate action to delete that information and close the associated account. Parents or guardians who believe their child has registered on our platform are urged to contact us immediately at [email protected].
22win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:
The "Updated" date at the top of this document always reflects the date of the most recent amendment. Continued use of the platform after any amendment is published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to submit a request regarding your personal data, please contact our Data Protection Officer through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For formal data rights requests, please include your account number and a copy of your identification document for identity verification purposes.
Right to Data Protection
Under the Malaysian PDPA and our policy, you have full rights over your personal information. The following are the rights we fully uphold.
You have the right to request a copy of all personal information we hold about you. Requests will be processed within 14 business days.
If any of your information is inaccurate or outdated, you have the right to request immediate correction via your account settings or customer support.
You may request the deletion of your personal data under certain circumstances, subject to legal retention requirements binding on us.
You may request that the processing of your data be restricted in certain situations, such as while a dispute over data accuracy is being investigated.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if desired.
You have the right to object to the processing of your data for direct marketing purposes at any time, and we are obligated to honour that objection.
Why Trust 22win
We don't just make promises — every security commitment is backed by verifiable technology and processes.
Every bit of data moving between your device and our platform is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banks.
Our identity verification process uses a fully encrypted KYC system. Your documents are processed securely and accessible only by authorised personnel.
Our AI system monitors all transaction activity in real time to detect and prevent any fraudulent attempts or unauthorised access to your account.
The 22win platform undergoes regular penetration testing and security audits by independent cybersecurity firms to ensure no vulnerabilities go unaddressed.
All sensitive data in our database is encrypted using AES-256. Even in the event of unauthorised access, your data remains unreadable without the encryption key.
All our data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), providing you with robust legal protection.
Now that you know how we safeguard your privacy, register an account and enjoy Malaysia's best betting platform with full confidence that your personal data is always safe with us.
256-bit SSL | 18+ Only | PDPA Compliance